Exchange Policy

Customer satisfaction is important to us. If you need a different size or receive an incorrect or defective product, We are happy to assist.

Exchange Eligibility

Products may be exchanged within 7 days of delivery if:

• The item is unused, unwashed, and unworn.
• Original tags and packaging are intact.
• Proof of purchase is provided.

Exchange Reasons

You may request an exchange if:

• You received the wrong item.
• The product has a manufacturing defect.
• The item was damaged during delivery.
• You need a different size (subject to stock availability).

Non-Exchangeable Items

The following items cannot be exchanged:

• Sale or clearance items
• Customized or personalized products
• Products without original tags
• Washed, Worn, Altered, or Damaged items

Exchange Process

1. Contact Customer Support within 7 days of delivery.
2. Share your order number and the reason for exchange.
3. Provide product photos if requested.
4. After approval, return the product following our instructions.
5. Once inspected, your replacement item will be shipped.

Shipping Costs

• If the exchange is due to our error or a manufacturing defect, Comphy Lifestyle will cover the shipping costs.
• For size exchanges or customer preference, return and re-shipping charges are the customer’s responsibility.